Uncapped ADSL for R220 per month vat included.

Uncapped ADSL FAQs

What exactly is ADSL?
ADSL (Asymmetric Digital Subscriber Line) is a broadband (very fast) modem technology that turns an ordinary telephone line into a combination of voice telephone and dedicated Internet access. This allows you to still make telephone calls as normal and connect to the Internet on the same line.

What does uncapped ADSL 1mbs mean?
It simply means you have unlimited usage for your internet account every month at a fixed price, with a line speed of 1 megabyte per second.

What type of telephone line do I need?
An ADSL phone line (which can only be obtained from Telkom) this line will support both normal telephone calls and also have the added functionality of ADSL internet access.

I’m using 3G to connect at my practice and want to convert to ADSL where do I start and who do I contact?

  1. Call Telkom to do an installation of an ADSL line at your practice or home.
  2. If you already have a telephone line they will just need to convert it to an ADSL Line.
  3. Included with your installation from Telkom is Netgear router (standard router).
  4. E2 then issues a username and password to configure on your router and you connected!
Is the line rental included in the prices mentioned?
No, this is just for your bandwidth.

Are there any paperwork - contracts involved?
No

I’m currently using XYZ as my service provider do I cancel them now that e2 is my new service provider?
It is entirely up to you, you have the option of running your new account concurrently with your old service providers and cancel at a later stage when you satisfied but this will run costs on both accounts.

How many places can I use or connect this home uncapped 1mbps at?
ONLY 1 place, it cannot be shared amongst two points.

What will happen if I connected at home and work?
There will be a conflict in the two points and only one point will be connected.

Once I’m connected who is responsible for what?
    - E2 is now your service provider and will assist you in managing your account.
    - Telkom supplies you with line rental and will be contacted when having difficulty with the line and exchange.
Who do I contact at e2 for support?
Patrick - 011 340 9037 or Brad - 011 340 9006 (During office hours 8:00am - 5:00pm)

How do I pay my account with e2?
You will be sent an invoice within seven days of activation, and be billed on the 1st of every month.
Invoices will be sent to the email address supplied by the client.

How long is this special running for?
This special will be available until the end of the year 2012.

Are there any hassles if I want to cancel my subscription?
No, you can simply notify us by e-mail or telephone and we will schedule a cancellation with of course a payment on the last active month.

I am still confused and have further questions; what now?
Contact us by email or phone during office hours for any assistance! We will gladly attend to ANY questions or queries you may have!

Do you offer 24/7 technical support?
No